Privacy Policy

Botanica Privacy Policy

Botanica is committed to protecting your privacy. We recognize the importance of safeguarding your personal information and aim to be fully transparent about how it is collected, used, stored, and protected. This policy explains what personal data we collect, how we use it, who has access to it, and your rights regarding your information.

By using botanica.pk, you agree to this Privacy Policy and our Terms of Use. Please note that Botanica is not responsible for personal information you may provide to third parties through links or services outside of our website.

Information We Collect

When you create an account, subscribe to our newsletter, or place an order on botanica.pk, we may collect personal information such as:

  • Full name

  • Email address

  • Phone number

  • Delivery/billing address

  • Payment details (securely processed – we do not store card details)

  • Date of birth (for promotional or legal purposes, if required)

We may also collect non-personal information such as your browser type, device, IP address, and website usage patterns through cookies to enhance your shopping experience.

Cookies are stored temporarily or permanently (up to 24 months) and can be deleted anytime from your browser settings.

How We Use Your Information

Botanica may use your personal data for purposes including:

  • To create and manage your Botanica account

  • To process and deliver your orders

  • To send you updates about your order (via SMS or email)

  • To share exclusive promotions, newsletters, and product launches (if you’ve opted in)

  • To respond to customer queries and provide support

  • To notify you of giveaways, contests, or campaigns

  • For fraud prevention, security checks, and legal compliance

  • To personalize your shopping experience and recommend products you may like

We only keep your data as long as necessary to provide our services or as required by law. Once this period ends, your data will be securely deleted.

Marketing & Communication

If you subscribe to Botanica updates, we may contact you through:

  • Email: Newsletters, promotions, order confirmations, legal updates

  • SMS/WhatsApp: Order updates, delivery notifications, or promotional messages (with your consent)

You can opt-out anytime by clicking “unsubscribe” in our emails, adjusting your preferences during sign-up, or contacting us at botanicapk352@gmail.com

Please note: essential service emails (e.g., order confirmations, payment receipts) cannot be opted out of.

Data Protection & Security

Your privacy is our priority. Botanica uses SSL encryption and secure payment gateways to ensure that sensitive information (such as credit/debit card details) is transmitted safely.

We never sell your information to third-party marketing companies. However, we may share limited details with:

  • Delivery partners/couriers (for order fulfillment)

  • Payment processors (for secure transactions)

  • Fraud prevention agencies (when legally required)

Your Rights

You have the right to:

  • Request details of the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data (subject to legal requirements)

  • Withdraw consent from marketing communications at any time

To exercise these rights, please contact us at botanicapk352@gmail.com

Children’s Privacy

Botanica.pk is not intended for children under the age of 13. We do not knowingly collect or store information from children. Parents and guardians are encouraged to supervise their children’s online activity.

Third-Party Links

Our website may include links to third-party websites or applications. Botanica is not responsible for the privacy policies, content, or security of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the effective date updated below. Your continued use of botanica.pk after changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out:

📧 Email: botanicapk352@gmail.com
📞 Phone: +92 329 5077356

Effective Date: 12-September-2025